PRIVACY POLICY
Last updated on August 20, 2025
International Communications Agency Network Inc. (hereinafter referred to as “ICOM”) is the owner and operator of the www.icomagencies.com website and @other ICOM owned and operated websites (collectively, the “Website”).
At ICOM we are committed to the privacy and confidentiality of information provided by you. This Privacy Policy explains our current policies and practices in connection with information that we collect and process online and offline through you or your organization directly, the Website, our social media, email messages that link to this Privacy Policy and services that we provide to our member agencies, and through online ICOM portals (our “Services”).
This Privacy Policy describes in detail how we collect and process your personal data, who is responsible for the personal data that we collect about you, what personal data we collect, how we will use such personal data, who we may disclose it to and your rights and choices in relation to your personal data. When used in this Privacy Policy, the terms “ICOM”, “we”, “us”, “our” and “ours” means International Communications Agency Network Inc.
The terms “you,” “your” and “yours” when used in this Privacy Policy means any user of the Services.
In this Privacy Policy we use the words “personal data” to describe information that allows us to directly or indirectly identify you.
Who is Responsible for the Personal Data that we Collect?
For the purpose of data protection law, ICOM is the data controller in respect of the personal data that we collect and use as part of our business activities. This is because we determine the purpose for which your personal data is used and how we use your personal information .
The respective member agencies are responsible for the data processing they carry out and, in particular, for the transfer of data to ICOM.
Collection of Personal Data
We collect personal data including your name, job title, organization, email address, phone number, and any other information you choose to provide to us. The information you give us enables us to provide a service that is personalized to you.
We collect information when you provide it to us, such as when you use the “Contact Us” feature on the Website, or otherwise communicate with us (such as by email, phone, or via our social media pages). We may also collect personal information through publicly available information, from prospect lists provided by other organizations, or through our marketing activities such as exchanging business cards at conferences and events.
If you are providing personal data to us relating to a third party, you confirm that (i) you have the consent of the third party or another legal basis to share such personal data with us; (ii) you have the consent of the third party or another legal basis for us to use their personal data in accordance with this Privacy Policy; and (iii) you have made the information in this Privacy Policy available to the third party.
ICOM also collects certain information automatically when you use the Website. This may include usage-related data such as IP address, browser type and version, browser language, device type and operating system, screen resolution, hostname, unique device identifier, cookie information (including cookie ID), referrer URL, pages visited, content viewed, date and time of visit, amount of time spent on each page, click path, interaction data, search queries, user behavior, and diagnostic data. We may also collect geolocation information derived from your IP address, and, where permitted, location information from your mobile device.
We also collect consent-related data through our consent management platform, including your Consent ID, consent type, opt-in or opt-out status, template version, banner language, time of consent, and user settings. This information helps us comply with applicable privacy laws and respect your choices.
Personal Data Provided by ICOM Member Agencies
Our member agencies provide us with basic contact information of their organization and staff. We keep member contact information in our database and may, from time to time, email you information to make you aware of opportunities which may be of interest to you and of developments in sectors we believe may be of interest. If you do not wish to receive further communications from us for these purposes, please let us know by using the “unsubscribe” link found on all of the ICOM newsletters or by using the “unsubscribe” procedure set out below to unsubscribe from our other emails.
Use of Personal Data
ICOM collects and uses personal and technical data for the following purposes, and we will only use your personal data when the law allows us to. We have also indicated the legal basis we rely on for each purpose:
- To administer and provide our services to you as well as customizing our Website content and advertising to deliver a better experience – This includes using information such as your name, job title, organization, email address, phone number, pages visited, content viewed, click path, and interaction data. We process this data for our legitimate business purposes (i.e., the provision of the Services, improving them, and ensuring their security).
- To analyze usage of our services and understand basic demographics of users as well as statistical analyses – This includes processing IP addresses, browser type and version, browser language, device type and operating system, screen resolution, referrer URL, geographic location, cookie information, and diagnostic data. We use this information for our legitimate business purposes (i.e., to improve the content, security, and functionality of our Services).
- To provide member agencies or staff access to our Member Portal – We process identifying and login-related information, as well as technical and usage data, for our legitimate business purposes (i.e., to provide and maintain secure access to our Services).
- To provide you with member firm benefits, products, or services that you have requested, and related information – This includes processing your contact details and relevant preferences for our legitimate business purposes (i.e., to fulfill the Services you have requested).
- To provide you with news, offers, events, webinars, and general information about our Services– Where you have opted in to receive these communications, we may process your contact details, and engagement data for our legitimate business purposes (i.e., direct marketing).
- To communicate with you and respond to your questions – We use your contact information, message content, and any other relevant data you provide for our legitimate business purposes (i.e., to respond to inquiries and provide customer support).
- To prevent and detect fraud – We use identifying information, device and browser data, IP address, and interaction patterns for our legitimate business purposes and to comply with our legal obligations.
- To protect and enforce our legal rights – We may use any relevant personal and technical data in connection with the enforcement of legal rights and compliance with legal obligations.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Disclosure of your Personal Data
ICOM reserves the right to disclose and/or transfer personal data to a third party if ICOM has reason to believe that disclosing the personal data is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users or anyone else who could be harmed by such activities. Additionally, ICOM may disclose personal data in response to a subpoena, warrant or other court order, or when we believe in good faith that a law, regulation, subpoena, warrant or other court order requires it – or authorizes us to do so – or to respond to an emergency situation.
ICOM reserves the right to disclose and/or transfer personal data to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of ICOM, or of any of the business of ICOM or a chapter/division thereof, in order for you to continue to receive the same products and services from the third party.
In order to provide you with the information or Services you have requested, ICOM may share your personal data with or transfer it to ICOM member agencies. Where you have registered to participate in an ICOM event or joined an ICOM member group, we may share your personal information/data with ICOM member agencies. When designated by your agency as a practice or industry expert or a contact person for your agency, ICOM will include your contact information in the ICOM directory, our online member agency search that enables users to easily identify firm contacts.
We may share your information with agencies, consultants and speakers who assist us in carrying out our business activities. ICOM may share personal data with third parties engaged to assist ICOM in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal data for any purpose other than to provide this assistance and are contractually required to protect personal data disclosed by ICOM and to comply with law and the general privacy principles described in this Privacy Policy. ICOM shares your information with service providers, contractors and sub-contractors to help us provide the Website, products, events and services. For example, we may use a service provider to process payment information, manage our events, provide a platform for our events, provide analytics or use third party software to manage ICOM´s customer relationship management (CRM) system.
ICOM shares your personal data with our event sponsors so they may contact you with information about the sponsor’s activities, services and products. You will have the option to opt out of sharing this information by contacting [email protected] at any time. In some instances, if you opt out of allowing ICOM to share your personal data, you will be unable to participate in a program or event. The information provided will contain your name, title, company and mailing address.
Finally, we may also share statistical or aggregated information about our users with advertisers, business partners, sponsors, and other third parties.
Data Integrity and Security
The information you or your organization gives ICOM is electronically stored in our database. The security of your data is important to us. ICOM strives to maintain the reliability, accuracy, completeness and currency of all personal data in our databases and to protect the privacy and security of our databases. The security measures in place on the Website and computer systems aim to protect the loss, misuse or alteration of the information you provide to us.
ICOM therefore has put in place appropriate security measures to prevent your personal data from being accidentally lost, destructed, used or accessed in an unauthorized way, altered, distributed or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on ICOM´s instructions and they are subject to a duty of confidentiality.
Your Rights, including Removing, Correcting or Updating Personal Information
You have the right to access the personal data that ICOM holds about you, subject to certain exceptions.
You have the right to ask ICOM to correct the personal data that ICOM holds where it is incorrect or incomplete.
You have the right to ask that your personal data be deleted in certain circumstances. For example (i) where your personal data is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if our processing was based on your consent and there is no other legal ground for our continued use of your personal data; (iii) if you object to the use of your personal data; (iv) if we have used your personal data unlawfully; or (v) if your personal data needs to be erased to comply with a legal obligation.
You have the right to suspend ICOM´s use of your personal data in certain circumstances. For example (i) where you think your personal data is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) where you believe the use of your personal data is unlawful; (iii) when ICOM no longer needs your personal data, but you require it you for the establishment, exercise or defense of legal claims; or (iv) if you have objected to the use of your personal data and we are verifying whether our grounds for the use of your personal data override your objection.
In certain circumstances, you have the right to obtain your personal data in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically feasible.
You have the right to object to the use of your personal data in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal data for our legitimate interests (or those of a third party); and (ii) if you object to the use of your personal data for direct marketing purposes.
You have the right to withdraw your consent at any time where ICOM relies on consent to use your personal data.
With regards to any of the requests above, please contact us by sending an email to [email protected].
You also have the right to complain to the relevant data protection authority where you think ICOM has not used your personal data in accordance with data protection law. We would, however, appreciate the chance to deal with your concerns before you approach your relevant data protection authority so please contact us in the first instance.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, ICOM may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, ICOM could refuse to comply with your request in these circumstances.
ICOM may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one week. Occasionally it could take us longer than a week if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Retention of Personal Data
ICOM keeps your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal, regulatory, tax, accounting or ethical reporting or document retention requirements. When determining the appropriate retention periods, ICOM considers the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which ICOM processes your personal data and whether ICOM can achieve those purposes through other means. We also consider the need to answer your queries or resolve possible problems, to comply with legal, regulatory, tax, accounting or requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes. This means that we may retain your personal data for a reasonable period of time after your last interaction with us.
When the personal data that ICOM has collected is no longer required, ICOM will delete it in a secure manner.
Automated Decision Finding
Decisions that produce legal effects concerning you or significantly affect you in a similar way (automated individual decision-making) do not take place.
Payments
We may provide paid products and/or services to our users. In that case, we may use third-party services for payment process (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with include Quickbooks Online, Amex Merchant, Fiserv and Authroize.net.
Transfer of Data Abroad
Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Services you understand that your information may be transferred to countries outside of your country of residence which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
Some countries outside of the European Economic Area (the “EEA”) are recognized by the European Commission as providing an adequate level of data protection according to EEA regulations. For transfers from the EEA to countries not considered adequate by the European Commission, ICOM has put in place adequate measures, such as standard contractual clauses adopted by the relevant authority, to protect your personal information.
Please contact us if you want further information on the specific mechanism used by ICOM when transferring your personal data out of the EEA.
Unsubscribe
If you do not wish to receive emails from ICOM and want to be removed from our electronic mailing list, please email us at [email protected].
Changes to this Privacy Policy and Your Responsibility to Inform Us of Your Changes
ICOM reserves the right to amend this Privacy Policy at any time. The applicable version will always be found on our Website.
Contacting ICOM with Questions, Concerns or Complaints
If you have any questions or feedback about this Privacy Policy, or would like to exercise any of your rights relating to your personal data, please contact us:
- By email: [email protected]
By mail: 1870 The Exchange SE Ste 220, PMB 88484, Atlanta, GA 30339-217
Cookie Policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
This website is operated by ICOM (hereinafter referred to as “ICOM”, “we”, “us”).
Our website
This cookie policy relates to your use of the www.icomagencies.com website.
Throughout our website we may link to other websites owned and operated by certain third parties, including our member agencies. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us to provide you with a good experience when you browse our website and also allows us to improve our site.
We use the following cookies:
We use different types of cookies and similar tracking technologies on our website and applications. Each serves a specific purpose:
- Essential – These technologies are required to enable the core functionality of our services, such as page navigation, secure access, and other basic operations. Without them, our website and applications may not function properly
- Marketing – These technologies are used by advertisers and our marketing partners to deliver ads that are relevant to your interests. They may also be used to measure the effectiveness of advertising campaigns.
- Functional – These technologies help us analyze usage behavior so we can measure and improve the performance of our services. They may also be used to remember your preferences and enhance functionality.
- Performance – These technologies allow us to monitor and evaluate the performance of our website, ensuring that pages load quickly and operate as intended.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
Consent to use cookies and changing settings
We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (i.e. essential cookies, as set out above).
In addition, you can prevent the use of cookies in general or manage any other cookie preferences by adjusting the settings on your browser. Please see “How to turn off cookies” below.
Our use of cookies
The table below provides more information about the cookies we use and why:
| Technologies Used | Service | Data Collected | Retention Period | Opt-Out |
| ESSENTIAL | ||||
| Website tags | Google Tag Manager | Aggregated data about tag firing | The data will be deleted as soon as they are no longer needed for the processing purposes. | Because these cookies are essential to deliver the website and the services, you cannot opt out of them. More information: https://policies.google.com/technologies/retention |
| Local storagePixel | Usercentrics Consent Management Platform | Opt-in and opt-out data, Referrer URL, User agent, User settings, Consent ID, Time of consent, Consent type, Template version, Banner language, IP address, Geographic location | The consent data (given consent and revocation of consent) are stored for one year. The data will then be deleted immediately. | Because these cookies are essential to deliver the website and the services, you cannot opt out of them. |
| Cookies | Vimeo | Browser information, Browser language, Browser type, Cookie information, Device information, Device operating system, Information from third party sources, IP address, Pages visited, Referrer URL, Information users provide on site, Search queries, Geographic location, Content viewed | The data will be deleted as soon as they are no longer needed for the processing purposes. | Because these cookies are essential to deliver the website and the services, you cannot opt out of them. More information: https://vimeo.com/cookie_policy |
| JavaScript | gstatic.com | ImagesCSS | Requests for CSS assets are cached for 1 day, font files are cached for one year. Some information retained until removed by the user, some expires after a specific period of time, some is retained until the user’s Google Account is deleted. | Because these cookies are essential to deliver the website and the services, you cannot opt out of them. More information: https://safety.google/privacy/privacy-controls/ |
| APIs | Google Fonts | IP addressAggregated usage numbersFont file requestsReferrer URLCSS requestsUser agentBrowser information | The data will be deleted as soon as they are no longer needed for the processing purposes. | Because these cookies are essential to deliver the website and the services, you cannot opt out of them. More information: https://policies.google.com/technologies/cookies?hl=en |
| Cookies | Cloudflare | IP address, System configuration information, Name of website, Date and time of request, Name and URL of the accessed file, Amount of data transferred, Status Information, Device operating system, Referrer URL, Requesting provider, Device type, Time of the server request | Data will be deleted as soon as they are no longer needed for the processing purposes. | Because these cookies are essential to deliver the website and the services, you cannot opt out of them. More information: https://www.cloudflare.com/privacypolicy/ |
| PERFORMANCE | ||||
| CookiesPixelJavaScript | Google Analytics | Click path, Date and time of visit, Device information, Location information, IP address, Pages visited, Referrer URL, Browser information, Hostname, Browser language, Browser type, Screen resolution, Device operating system, Interaction data, User behaviour, Visited URL, Cookie ID | The Retention Period depends on the type of the saved data. Each user can choose how long Google Analytics retains data before automatically deleting it. | Opt-Out URL: https://tools.google.com/dlpage/gaoptout?hl=de |
| FUNCTIONAL | ||||
| CookiesJavaScript | Google Play | Device information, Time of access or retrieval, User activity, Geographic location, Language information, Installation data, Usage information, Performance data, Rating, IP address, Crash data, Device operating system | The data will be deleted as soon as they are no longer needed for the processing purposes. | Policy of Processor: https://business.safety.google/privacy/?hl=en |
| JavaScript | Google AJAX | IP addressBrowser informationGeographic locationWebsites visited | The data will be deleted as soon as they are no longer needed for the processing purposes. | Opt-Out URL: https://safety.google/privacy/privacy-controls/ More information: https://business.safety.google/privacy/?hl=en |
| Cookies (if Privacy-Enhanced Mode is not activated) | YouTube Video | Device informationIP addressReferrer URLVideos viewed | The data will be deleted as soon as they are no longer needed for the processing purposes. | Opt-Out URL: https://safety.google/privacy/privacy-controls/ More information: https://business.safety.google/privacy/?hl=en |
| Scripts | reCAPTCHA | Browser language, Browser plug-ins, Click path, Date and time of visit, IP address, User behaviour, Amount of time spent on a page, User input, Device information, Mouse movements, Geographic location, Device operating system | Data will be deleted as soon as they are no longer needed for the processing purposes. | Policy of Processor: https://business.safety.google/privacy/?hl=en |
| MARKETING | ||||
| Cookie | DoubleClick Ad | Browser information, Click path, Cookie information, Date and time of visit, Demographic data, Device identifiers, Location information, Hardware/software type, Internet service provider, IP address, Number of times ads are seen, Serving domains, Interaction data, Page views, Search history | The data will be deleted as soon as they are no longer needed for the processing purposes. | Opt-Out URL: https://myaccount.google.com/data-and-privacy |
| CookiesTracking Pixel | Google Ads | Ads viewed, Cookie ID, Date and time of visit, Device information, Geographic location, IP address, Search terms, Ads shown, Client ID, Impressions, Online identifiers, Browser information, Referrer URL, Interaction data | Log data is anonymized after 9 months and cookie information is anonymized after 18 months. Any other data will be deleted as soon as they are no longer needed for the processing purposes. | Opt-Out URL: https://safety.google/privacy/privacy-controls/ More information: https://business.safety.google/privacy/ |
| CookiesPixel | Facebook Pixel | Ads viewed, Content viewed, Device information, Geographic location, HTTP-header, Interactions with advertisement, services, and products, IP address, Items clicked, Marketing information, Pages visited, Pixel ID, Referrer URL, Usage data, User behaviour, Facebook cookie information, Facebook user ID, Usage/click behaviour, Browser information, Device operating system, Device ID, User agent, Browser type | User’s interactions tracked on websites will not be stored longer than for two years. However, the data will be deleted as soon as they are no longer needed for the processing purposes. | Policy of Processor: https://www.facebook.com/privacy/explanation |
Third party access to the cookies
The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
How to turn off cookies
On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:
You may also manage or opt-out of cookies served through the website by using the links provided above. Please note that if you reject essential cookies or turn these cookies off, you may be unable to access certain parts of the website and you may not be able to benefit from the full functionality of the website. You may not decline pixel tags. However, they may be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.
How to contact us
Please contact us if you have any questions about this cookie policy or the information we hold about you.
- By email: [email protected]
- By mail: 1870 The Exchange SE Ste 220, PMB 88484, Atlanta, GA 30339-2171
Changes to this policy
This policy was published and last updated on August 04, 2025. ICOM reserves the right to amend this policy at any time. The applicable version will always be found on our website. We encourage you to check this policy occasionally to ensure that you are happy with any changes. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our website prior to the change taking effect.
